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Via Pacinotti, 12 - 20054 Segrate (MI) - Italy
Sede Legale / Registered office: Via della Moscova 3 - 20121 - Milano. VAT number: 10091570969 - Capital Stock 1.000.000 i.v. Sole company
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Products sold by Osculati are backed by the legal guarantee on consumer goods, which protects the purchaser if defects occur after the date of purchase. As required by the Consumer Code, the legal guarantee is 12 months for purchases made by professionals, with a regular invoice. By "Professional” we mean anyone who trades marine goods or services. The legal guarantee recognised in trade between professionals (B2B) is therefore 12 months from the invoice date, except for particular extensions occasionally agreed with the seller (also for a fee).
REFERENCES OF THE LEGISLATION
Returns of goods to Osculati without an RMA (Return Merchandise Authorization) number are not possible. Non-authorized shipments will be rejected.
In case of defective products or major visual flaws compromising the product use, returns are possible following the procedure below:
In case of discrepancies between the goods received and the related invoice or purchase order, contact your Sales Representative or submit the attached RMA request form (downloadable from www.osculati.com) within 8 days from the delivery, attaching a picture of the product received. Please wait to receive the RMA number before shipping the goods.
Commercial Returns are returns of products still not used and undamaged, in their original package and without visual flaws. The request for Commercial Returns must be submitted to your Sales Representative within 30 days from the delivery, also submitting the attached RMA request form (downloadable from www.osculati.com). Osculati will accept the request at its sole discretion.
Commercial Returns charge: €3 per item code (MIN. €10) + 5% of the returned goods value.
In case the returned product is not intact or the original packaging is damaged or manipulated, Osculati will reserve the right to charge the reconditioning and handling costs, equal to €20 per item code.
To return erroneous, defective or unwanted items, you shall request a Return Merchandise Authorization (RMA) by filling the above modules. Once we have examined and approved the request, we will issue an RMA; the RMA is valid 30 days from the issuing date and the RMA number shall be written both on the delivery note and on the package; if missing, the returned item will be rejected. Please enclose copy of the RMA inside the package.
---------------------------------------------- Download RMA form
The handling cost for commercial returns is € 3 per item code (minimum € 10), in addition to 5% of the returned amount.
This RMA form is to be considered as an authorization to return the product, subject to acceptance. It does not represent a confirmation of refund of the item. Once received, Osculati will conduct an evaluation of the returned product: • if the product is not suitable to be resold as new (used, damaged or not working), the return will be rejected. After a written notification by Osculati, the customer can decide whether to collect the product at his own expense, or to authorize its disposal by Osculati. Without an answer from the customer within 7 days from notification, the product will be automatically disposed; • if the product packaging is missing, or it’s not perfectly intact, undamaged or manipulated, Osculati reserves the right to charge the reconditioning costs, equal to € 20 per item code.